Emma Payne · 22 September 2025
When I first chose text messaging as the vehicle I'd use to build a global grief support platform, I thought it would be my MVP - something I could fund off the side of my desk while keeping my tech job. Text, I thought, was affordable, scalable, and nearly ubiquitous.
Flash forward 10 years and I believe my decision to build a text messaging platform was the best decision I could possibly have made. I've learned a lot about the technology, psychology, neuroscience, and impact of text as a mental health intervention. Other technologies come and go, but everyone still loves text messages. Here's why.Read more
Rah Adams · 8 August 2025
When someone you love is grieving, it can feel impossible to know what to say. You don't want to say the wrong thing. You don't want to upset them. So you say nothing… or you wait too long… or you send something that doesn't quite feel right.Read more
Melissa Lunardini · 28 July 2025
As someone who had been providing direct care for many years at that point, I was really skeptical. You might say that my protective "mama bear" came out, and I immediately scoffed at the idea that people could feel supported by simple text messages, especially considering my years of sitting with people in their darkest moments.Read more
Melissa Lunardini · 12 June 2025
The lesson isn't that AI is replacing human connection, but rather that AI is showing us (or reminding us) exactly what human connection should look like. Every feature that makes grief-focused AI effective is something humans can do better, with the added benefit of genuine empathy, shared experience, and authentic, in-person care.Read more
Sarah Khatau · 11 June 2025
For more than five years, Help Texts has been working with hospices across the US to provide compassionate, clinically sound support to bereaved families. Now this support is available in Canada, and leaders at hospices including Canuck Place Children’s Hospice and Vancouver Hospice Society have adopted Help Texts as a new way to provide year-long support to the families in their care.Read more
Melissa Lunardini · 13 May 2025
Losing a job is hard. Grieving the loss is a part of healing. And with the right support, that grief can also lead to growth.
Help Texts is here to walk alongside you as you move through the emotions, regain your footing, and start again—on your terms.Read more
Shelby Forsythia · 19 September 2022
Grief Coach founder Emma Payne and Head of Bereavement Melissa Lunardini sat down with UK psychotherapist Liz Gleeson on her podcast, Shapes of Grief. Throughout their conversation, they touched upon six pain points grieving people have and the unique ways Grief Coach texts offer support.Read more
Shelby Forsythia · 18 August 2022
People who've experienced the death of a significant person often tell us that support drops off sharply after the first year. At Help Texts, we believe grievers deserve grief support for a lifetime of loss, not just in the early days of "survival mode". That's why we've written a series of help texts specifically for what we call "long ago loss."Read more
Shelby Forsythia · 1 August 2022
Thanks to Sue Ryder, all UK residents can receive free grief support through Grief Coach texts.Read more
Shelby Forsythia · 1 July 2022
Losing a baby or young child with no explanation is devastating, and leaves parents and caregivers lost for answers. If you're unsure of what to say to someone whose infant or young child died with no explanation, these helpful suggestions from Red Nose Australia are a great place to start.Read more