Why Choosing Text Was The Best Decision I Could Have Made For Grievers

When I first chose text messaging as the vehicle I'd use to build a global grief support platform, I thought it would be my MVP - something I could fund off the side of my desk while keeping my tech job. Text, I thought, was affordable, scalable, and nearly ubiquitous. Flash forward 10 years and I believe my decision to build a text messaging platform was the best decision I could possibly have made. I've learned a lot about the technology, psychology, neuroscience, and impact of text as a mental health intervention. Other technologies come and go, but everyone still loves text messages. Here's why.

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I Didn’t Believe This Was Possible. My Professional Journey from Seasoned Skeptic to Passionate Believer in Grief-Informed Texting.

As someone who had been providing direct care for many years at that point, I was really skeptical. You might say that my protective "mama bear" came out, and I immediately scoffed at the idea that people could feel supported by simple text messages, especially considering my years of sitting with people in their darkest moments.

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What AI and grief-bots can teach us about supporting grieving people

The lesson isn't that AI is replacing human connection, but rather that AI is showing us (or reminding us) exactly what human connection should look like. Every feature that makes grief-focused AI effective is something humans can do better, with the added benefit of genuine empathy, shared experience, and authentic, in-person care.

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Help Texts now offers bereavement support to Canadian hospices

For more than five years, Help Texts has been working with hospices across the US to provide compassionate, clinically sound support to bereaved families. Now this support is available in Canada, and leaders at hospices including Canuck Place Children’s Hospice and Vancouver Hospice Society have adopted Help Texts as a new way to provide year-long support to the families in their care.

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