Press Kit

Emma Payne landscape
Emma Payne landscape
Emma Payne portrait
Emma Payne portrait

Emma's short bio:

Emma Payne is the founder and CEO of Help Texts, a SaaS business that delivers ongoing, expert mental health and grief support for when life gets hard. Founded in 2018, Help Texts (formerly Grief Coach) delivers texts to 25 countries in 19 languages. Every single day, Emma combines her personal grief experience and her more than 25 years in the tech space to provide people facing all kinds of loss with impactful, educational support.

Emma's long bio:

Emma is a seasoned technology entrepreneur, MIT graduate, and award-winning change-agent, who started building online communities before Netscape was born. Her 25 year career leading online and mobile projects has included building tools to register young people to vote, creating online networks of support for families facing health challenges, and launching North America’s first online crisis intervention line. She also founded a scrappy, action-oriented, national non-profit focused on women & technology, that broke boundaries and developed leaders for 17 years.

Help Texts combines Emma's passion for mobile technology and engagement, with her deep commitment to making sure everyone gets the support they need, for as long as they need it, when life gets hard. Which it always does!


Help Texts Logos:

Bubble White
Bubble White
Bubble Green
Bubble Green
Bubble Grey
Bubble Grey
Text Color
Text Color
Circle Color
Circle Color

Sample Help Texts messages:

  • Hi, Maria. There may come apoint in your grieving processwhere you feel relief overyour mom's death, and youmight feel strange or shamefulabout that. Rest assured:Experiencing relief is normal.Knowing that your mom nolonger has to live with canceris a comforting, ifcomplicated, thought.
    Maria's mom died from cancer
  • Hi, Bosa. Grief after any lossis hard, but grief after amurder is a horror and aninjustice that very few haveto bear. You're probably angryand overwhelmed by how unfairit is, that someone took Zayeout of this world. Rememberthat it's completelyunderstandable and normal tofeel this way. Anyone in yoursituation would feel the sameway.
    Bosa's twin sister was murdered
  • Hi, Chelsea. Sharing the storyof you mom's early COVID-19symptoms and the treatment shereceived before she died, mayhelp you to process her death.Hopefully you can find a fewpeople who will be empatheticlisteners as you share thestory, knowing that in sharingyour story, you are helpingyourself heal.
    Chelsea's mom died from COVID-19
  • Hi, Lori Ann. When a persondies by suicide, manysurvivors report feelinglabeled by their loss. Theyfind it hard to attend eventsthey used to enjoy becauseothers only see the suicideand not the person grieving.If there are events you feeluneasy about attending,consider asking a friend to gowith you. It will be easier towalk through the door withsomeone who understands whatyou're going through.
    Lori Ann's son died by suicide
  • Hi, Marcus. Particularly aftera sudden or accidental death,it is completely normal to bein a state of shock and tofeel as though you're only"going through the motions."If there are people you thinkwould be willing to help youwith day-to-day tasks, pleaseask. It is hard to do even thesimplest things when somethinglike this happens.
    Marcus's wife died in a car accident
  • Hi, Naomi. Many parents findit comforting to have physicalthings with them that help tokeep their child’s memoryalive. Perhaps you have anultrasound photo you'd like toframe or you could have apiece of jewelry engraved withErica's initials. These typesof remembrances can behealing.
    Naomi's daughter was stillborn
  • Hi, Isabella. Caring forsomeone who had dementia canbe a lonely experience.Self-isolating could have beena coping strategy, especiallyif your grandfather's behaviorstarted to decline or becomeunpredictable. Considerfinding small, manageable waysto re-enter social settings,like going to the movies,attending an exercise class,or meeting a friend forcoffee.
    Isabella's grandfather died from dementia
  • Hi, Deepti. Questions aboutthe circumstances of yournephew's death can feelinvasive. The next timesomeone asks you forinformation, you can let themknow you're not ready to sharethose details right now butyou are open to telling themhow you're doing. Shifting thefocus from what happened toyour well-being could help youboth connect.
    Deepti's nephew died from drug-related causes
  • Hi, Rochelle. Know that it'snormal to feel overwhelmed byadministrative tasks andpapers right now. One thingyou can do now to helpyourself in the future is totake pictures of everythingthat might be important. Thereare many services includingphone applications and onlineservices that can help youscan and keep track ofimportant documents.
    Rochelle is caring for her father with a terminal diagnosis