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What is Help Texts?
Help Texts is an easy, discreet way to receive expert mental health and grief support directly to your phone via text message, no app required. Personalized support is available for grief after a loss, pregnancy loss, pet loss, caregiving stress, mental health and well-being, and healthcare worker burnout.
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How does Help Texts work?
After signing up, you'll receive supportive text messages directly to your phone twice a week. You can pause or stop anytime. It works on any phone, no smartphone required.
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Who is Help Texts for?
Help Texts supports people navigating grief, caregiving stress, and mental health challenges. It's also used by hospices, healthcare organizations, and employers as a benefit for families, clients and employees.
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How much does Help Texts cost?
Individual plans start at $9.99/month, less than the cost of a single hour of therapy. Gift and organizational plans are also available. Visit our pricing page for current pricing.
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What kinds of support does Help Texts offer?
Personalized text support is available for:
- Grief after the death of a loved one
- Pregnancy loss and miscarriage grief
- Grieving the death of a pet
- Caregivers supporting a loved one with a terminal illness or diagnosis
- Mental health and well-being (including depression, loneliness, and divorce)
- Healthcare worker burnout and compassion fatigue
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Can Help Texts send tips and reminders to my friends, family, or colleagues to help them support me?
Yes. Help Texts subscriptions include the option to add up to two friends, family members, or colleagues who will also receive expert tips and gentle guidance on how to support you. Research shows that having support from others helps people feel less alone during grief, caregiving, and other life challenges.
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Does text-based mental health and grief support actually work?
Yes, text-based grief and mental health support is an effective, accessible way to get expert help. Help Texts' published research shows that personalized text support is helpful for 95% of people navigating grief and other life challenges. Subscribers consistently report that receiving supportive texts feels good, and that our practical, personalized tips help them make meaningful changes over time. Many describe grief text support as life-changing.
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What countries is Help Texts available in?
Help Texts delivers grief and mental health text support to people around the world. As long as you have a mobile phone that can receive SMS messages, you can sign up, no app, no internet connection required. We currently offer support in 28 languages and counting.
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Can my organization use Help Texts?
Absolutely! Help Texts works with organizations around the world, including hospices, employers, healthcare providers, Employee Assistance Plans (EAPs), funeral providers, tissue banks, OPOs, government departments, churches and charities. We make it easy and affordable for organizations to care for people at scale.
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What forms of payment does Help Texts accept?
Organizations can pay via ACH or check. Individual subscriptions can be paid via PayPal or credit card.
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Can my hospice, healthcare organization, or employer offer Help Texts to patients or employees?
Yes. Help Texts partners with organizations to provide grief and mental health text support at scale. We work with hospices, hospitals, healthcare providers, employers, Employee Assistance Plans (EAPs), funeral providers, tissue banks, OPOs, government departments, churches, and charities. Our organizational plans make it easy and affordable to provide meaningful support to patients, families, and employees.
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Do I need to join a waitlist to start receiving Help Texts?
No waitlist, you can sign up for Help Texts in less than 5 minutes and receive your first grief or mental health support text right away.
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Are Help Texts messages written by AI?
No. Every Help Texts message is written by our team of world-leading experts and has been independently certified as human-created (non-AI generated) by Credtent. When you're navigating grief or a mental health challenge, you deserve real, human support, not AI-generated content.
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Do Help Texts grief messages change based on the cause of death?
Yes. Help Texts offers tailored grief support messages for a wide range of causes of death, including cancer, suicide, Alzheimer's/dementia, cardiovascular disease, homicide, drug and alcohol-related death, stillbirth, sudden infant or child death, COVID-19, and more. You're never required to share how your loved one died, but sharing allows us to personalize your grief support texts more meaningfully.
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How do I stop or pause my Help Texts subscription?
You can stop receiving Help Texts messages at any time by texting STOP. To resume your grief or mental health text support, simply text START.
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How does Help Texts keep my personal information private?
Help Texts adheres to strict privacy and security standards. Your personal data is never shared with third parties. We are committed to protecting the privacy of everyone who uses our grief and mental health text support service.
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Does health insurance cover a Help Texts subscription?
Help Texts is not currently contracted with insurance providers, though some subscribers have successfully received reimbursement through their plans. We're actively working toward broader insurance coverage. In the meantime, Help Texts remains highly affordable, a full year of personalized grief and mental health support costs less than a single therapy session.
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What is grief text support and how does it work?
Grief text support delivers personalized, expert-written messages directly to your phone via SMS. No app, no appointments, no phone calls required. After completing a short welcome questionnaire about your loss, you begin receiving tailored texts twice a week, with additional support around anniversaries, holidays, and important dates.
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Is there grief support that doesn't require talking to anyone?
Yes. Help Texts delivers grief support entirely by text. You never have to speak with anyone or attend a session. You read your messages when the timing feels right, with no pressure to respond.
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What's the most affordable grief support option?
Help Texts is one of the most affordable grief support options available. A full year of personalized text support costs less than a single therapy session, with no insurance required and no waitlist. For more information visit our pricing page.
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How can I support a grieving friend when I don't know what to say?
Help Texts subscriptions include the option to add up to two supporters. We’ll text your friends, family, or colleagues, with their permission, with expert guidance and date reminders to help them help you. It takes the guesswork out of being there for someone.
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Is Help Texts an alternative to grief therapy?
Grief therapy isn't the right fit for everyone. Common alternatives include grief support groups, bereavement hotlines, journaling, and faith-based counseling. Help Texts is a text-based grief support service that requires no appointments, no waitlists, and no insurance. Many people use it as a standalone alternative to therapy. Others use it alongside existing therapy as an additional layer of support between sessions.