• What kinds of support do you offer?

    Help Texts is a discreet, easy way to receive expert support, straight to your phone. Personalized support is available for:

  • Does text support really work?

    Yes! Text support is an an incredibly easy and effective way to get mental health support that works. Our published research shows that personalized text support is helpful for 95% of people who sign up for help navigating grief and other life challenges. All day, every day, Help Texts subscribers tell us that receiving texts feels good, and that our practical, personalized tips are helping them make small changes over time. Some even call text support life-changing.

  • Will my information be kept private?

    Absolutely. Help Texts adheres to strict privacy and security guidelines. Your data will not be shared with any 3rd parties.

  • Are the texts only available in English, or in other languages too?

    Help Texts is pleased to offer support in English (US), English (UK), Arabic, Chinese (Simplified), French, German, Hebrew, Hindi, Hmong, Italian, Japanese, Korean, Malay, Persian, Polish, Portuguese, Punjabi, Russian, Spanish, Tagalog, Thai, Ukrainian, Urdu, Vietnamese, Yiddish.

  • Can I get texts outside the US?

    Absolutely. Help Texts delivers text messages to people all around the world. As long as you have a mobile phone that can receive SMS messages, you can sign up.

  • Can my organization use Help Texts?

    Absolutely! Help Texts works with organizations around the world, including hospices, employers, healthcare providers, Employee Assistance Plans (EAPs), funeral providers, tissue banks, OPOs, government departments, churches and charities. We make it easy and affordable for organizations to care for people at scale.

  • Is there a waitlist?

    No. It takes less than 5 minutes to sign up and your first text will arrive right away.

  • Who writes the texts?

    Help Texts works with a community of world-leading experts. Every text is evidence-informed and rooted in current research and theory.

  • Is this therapy?

    Help Texts is not therapy, but our research shows that grief-informed texting is definitely therapeutic. You don't need to talk to anyone and can simply read your carefully tailored texts when the timing is right for you. Our subscriber support team members are all mental health professionals who read all inbound texts and will respond to technical questions or if someone is in crisis.

  • How much do Help Texts messages cost?

    A full year of Help Texts is just $99.00. That's less than the cost of a single therapy session! And here's our package pricing for organizations.

  • Can I send Help Texts as a gift?

    Help Texts subscriptions make wonderful gifts. They last a lot longer than flowers and are a thoughtful way to show you care. When you purchase a gift subscription your recipient will receive an email inviting them to accept your gift and sign up for Help Texts. Their Help Texts subscription begins when they complete their welcome questionnaire, so they have the freedom to sign up when they're ready.

  • Is it true that you'll text tips and reminders to my friends and family (and even colleagues), to help them know how to support me?

    Yes, that's right. Research shows that receiving support from others helps people feel less alone during life's challenges, so each Help Texts subscription includes the option to add two supporters to also receive Help Texts messages. We'll send you expert tips and resources for coping with your unique situation and gently educate your supporters on how to be there for you.

  • How often will I receive texts?

    Texts are sent twice a week, with extra texts in the first few weeks and on significant dates.

  • Do your grief messages change depending on cause of death?

    You don't have to share how your loved one died if you'd prefer not to, but our grief support service offers tailored messages for the following causes of death:

    • Accident
    • Alzheimer's/Dementia
    • Cancer
    • Cardiovascular Disease
    • COVID-19
    • Drug & Alcohol Related Death
    • Homicide
    • Natural Causes
    • Other Illness
    • Stillbirth
    • Stroke
    • Sudden Infant/Child Death
    • Suicide
    • Termination of a Pregnancy for Medical Reasons
  • What if I don't want to receive texts anymore?

    You can text STOP at any time if you'd like to stop receiving Help Texts messages. Text START if you'd like to resume messages.