Transforming Aftercare for Donation Agencies
Positive aftercare experiences create lasting advocates for organ, tissue and eye donation while strengthening community relationships, improving your staff's well-being, and making life a little easier for families during the most vulnerable times in their lives.
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Trusted by organizations just like yours
Expert support at scale with Help Texts
Help Texts delivers personalized, year-long grief support via text message—individualized based on cause of death, age, relationship, time since death, and more. Texts are curated from the wisdom of over 100 world-leading experts, including therapists, nurses, doctors, thanatologists, and neuroscientists.
Every message is carefully crafted to provide hope, comfort, and practical support, reviewed by grief experts, and tailored to each donor family’s specific situation.
Every tissue donation represents both a profound loss and a remarkable gift. It can also create a powerful relationship with donor families, who often become passionate champions for tissue donation. Supporting your donor families through their grief isn’t just an ethical imperative–it’s a strategic investment in your organization’s future.
How We Support Your Mission
By partnering with Help Texts, your organization can provide expert care to every donor family in a way that’s proven, consistent, and cost-effective. It seamlessly complements your team’s intensive care work and ensures no family falls through the cracks.
Strengthen family connections
- Share expert wisdom throughout the first year of grief
- Honor important dates & milestones
- Reach families in 26 languages with culturally sensitive support
- Reinforce natural support networks with tips and date reminders for friends and family who want to help
Reduce operational costs
- Reduce reliance on costly mailings
- Streamline routine communications
- Free your team to focus on in-person programming and donation events
- Survey families and gather valuable program data through low-friction feedback tools
Support your team's well-being
- Ease the emotional load on aftercare staff
- Empower staff with resources that work
- Provide consistent care without expanding headcount
- Access real-time feedback and analytics
Build community trust
- Turn compassionate care into lasting advocacy
- Show your ongoing commitment to every donor family
- Build trust that increases future authorization rates
Breaking through every barrier to grief support
Sometimes, people question whether text messages can really make a difference in something as profound as grief. But the research is clear: text-based support cuts through traditional barriers to care—from geographic distance to language, stigma, or comfort level with technology or traditional therapy—making expert grief support accessible to everyone. With no waitlist.
of family members say Help Texts helped them feel more supported in their grief
of family members enroll within the first six months of their loss
6 month retention rate
Especially high engagement rates among men and people 65 and older
Support available in
26 languages
Subscribers in
44 countriesDon’t just take our word for it
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I am a skeptic by nature, but after seeing how Help Texts provides support after sudden, traumatic deaths like suicide, homicide, heart attacks, and aneurisms, I immediately sensed the invaluable service that could be offered to organ, eye, and tissue donor families. I love that the texts are non-invasive and save valuable staff time and print/postage costs too.
Michelle A. Post, MA, LMFT, CTBS, Board of Governors & Chair of Donor Family Services Council for American Association of Tissue Banks
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The data is incredible. Help Texts provides a simple, secure, low-cost aftercare solution that OPOs and tissue banks can use to deliver ongoing, highly personalized care for donor families. Text-based grief support makes it easy to elevate and streamline the aftercare experience while simultaneously building a community of donation champions with every text.
Michael Clay, Division Director, DCI Donor Services
Support for your aftercare team
There’s a cumulative toll that comes with repeated exposure to profound loss that can lead to exhaustion and attrition among your team members.
That’s why along with support to grieving families, Help Texts also offers specialized support for your team—from social workers and aftercare coordinators to nurses and administrators.
Our healthcare worker texts offer proven, practical strategies, including:
- Burnout prevention tips tailored to each role and setting
- Tools for processing loss while maintaining resilience
- Guidance and scripts for communicating with bereaved families
- Strategies for team leadership during difficult times
- Self-care practices that fit into busy schedules
This dual approach—supporting both bereaved families and your team—strengthens your organization’s commitment to comprehensive care while protecting your most valuable resources: your reputation and your team.
