A New Text-Based Approach to Delivering Quality Bereavement Care (Conference Presentation)

Lunardini, M. & Levesque, D.

Association for Death Education and Counseling
27 April 2023

Professional and community support during bereavement is in short supply and can be difficult to access. Only a minority of grievers are extremely satisfied with the support they receive. Researchers and bereavement professionals are seeking innovative low-cost, high-reach forms of support to meet grievers’ needs. This presentation will report on the acceptability and helpfulness of Grief Coach, an ongoing, expert, text-based grief support service, among bereaved family members who accessed the service as a hospice benefit. The findings, based on survey data, inbound texts, and one-on-one interviews, suggest that hospice-bereaved family members appreciate the service and find it helpful.