Individual
$99.00
- 12 months of clinically sound support, tailored just for you
- Option to add two supporters
- Crisis response
Family / Group
2-49 subscriptions
Same as individual, plus
- Personalized sign-up code that you can share with your chosen recipients
Organization
50-499 subscriptions
Same as family/group, plus
- Customized sign-up page
- Onboarding support
- Promotional materials with your logo and QR code for easy sign-up
- Monthly usage reports
- Option to send 5 custom text messages per year
Enterprise
500+ subscriptions
Same as organization, plus
- Option to send 20 custom text messages each year
- 24/7 access to a white-labeled analytics dashboard, with real-time qualitative and quantitative data
- Dedicated account manager
- Partner business review
- 24 hour guaranteed response time to inquiries
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The data is incredible. Help Texts provides a simple, secure, low-cost aftercare solution that OPOs and tissue banks can use to deliver ongoing, highly personalized care for donor families. Text-based grief support makes it easy to elevate and streamline the aftercare experience while simultaneously building a community of donation champions with every text.
Michael Clay, Division Director, DCI Donor Services
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First Choice Health regularly receives inquiries from our clients and their employees related to grief and loss. Partnering with Help Texts allows us to provide more support to members which helps them to participate more fully in their work, which benefits everyone. We are pleased to offer this personalized service that helps people learn, understand and better cope with loss and grief.
Jeremy Battershell, Director, Client Services, First Choice Health
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We wanted to improve the support offered to families following a patient's death, and discovered Help Texts. Help Texts will provide many more personalized touches for families who choose this service during the first year of bereavement than have ever been possible with past efforts. These encouraging and supportive texts are a great complement to the support resources we already have in place.
Greg Adams, LCSW, ACSW, FT Program Coordinator—Center for Good Mourning Arkansas Children's Hospital
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Help Texts is a positive, disruptive innovation for the hospice community. Their grief support is a beautiful way for technology and human centered work to come together and have transformative outcomes for bereaved hospice families.
John Mastrojohn III, President & CEO, Center for Hospice Care
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Empathia has seen an increase in demand for digital grief support solutions to meet the needs and preferences of those impacted by loss. Help Texts allows us to offer the right resources at the right time, with compassion and empathy.
Michelle Colosimo, ED, Critical Support Services, Empathia
FAQ
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Can my organization use Help Texts?
Absolutely! Help Texts works with organizations around the world, including hospices, employers, healthcare providers, Employee Assistance Plans (EAPs), funeral providers, tissue banks, OPOs, government departments, churches and charities. We make it easy and affordable for organizations to care for people at scale.
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What does onboarding look like?
Onboarding is surprisingly quick and simple. There's nothing to integrate, no API connections, and nothing to install or download. Help Texts will create your custom sign up link and page which your team can then make available through your pre-existing communication channels. We'll also provide custom marketing materials with your own QR code, which you can share via a link in emails, texts, website pages, or internal portals.
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What information is included in my data analytics dashboard?
Enterprise customers have 24/7 access to their own dashboard that includes de-identified qualitative and quantitative data. You can view real-time metrics showing subscriptions used and remaining, signup and unsubscribe rates, and demographic information (location, gender, age group, relationship, cause of death or diagnosis). The dashboard also displays survey results and message reactions, giving you comprehensive insights into how subscribers engage with and benefit from the service.
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Will you help our team with adoption?
We provide guidance and support to help you promote Help Texts through your existing channels. Organizational and enterprise customers will receive custom flyers, QR codes, scripts, and social media content to help them maximize awareness and build adoption. Sign-up rates largely depend on how effectively your team integrates these materials into your regular communications about services. Our most successful partners make Help Texts a visible part of their ongoing support offerings.
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Who writes the texts?
Help Texts works with a community of world-leading experts. Every text is evidence-informed and rooted in current research and theory.
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What forms of payment are accepted?
Organizations can pay via ACH or check. Individual subscriptions can be paid via PayPal or credit card.
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Are the texts only available in English, or in other languages too?
Help Texts is pleased to offer support in English (US), English (AU), English (CA), English (UK), Arabic, Chinese (Simplified), French, German, Haitian Creole, Hebrew, Hindi, Hmong, Italian, Japanese, Korean, Malay, Marshallese, Persian, Polish, Portuguese, Punjabi, Russian, Somali, Spanish, Tagalog, Thai, Ukrainian, Urdu, Vietnamese, Yiddish.
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Who do I contact if we run out of subscriptions or need assistance?
Help Texts enterprise customers have a dedicated Account Manager who will be in regular communication with you and always available to add subscriptions when you’re getting low or provide additional support and assistance as needed. All customers receive account support as well as monthly usage reports that make it easy to track usage. We’ll be here for you every step of the way.
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Can I purchase a smaller subscription?
Enterprise customers purchasing large subscription packages can opt for 3 or 6-month subscriptions, however, our research clearly shows that 12-month subscriptions that provide ongoing care throughout the year and on important dates are the most impactful and cost-effective solution for the vast majority of situations. Our research shows that having support available during key milestone moments is particularly valuable for healing.
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What countries are you available in?
Help Texts delivers text messages to people all around the world. As long as you have a mobile phone that can receive SMS messages, you can sign up. We offer support in 27 and counting!