Transforming Bereavement Care for Hospices
Supporting families showcases your commitment to comprehensive support that extends beyond hospice provided care—a key differentiator in today’s competitive healthcare landscape. It also improves your staff’s resilience, strengthens community relationships, helps you comply with regulations and ensures a continuum of care during the most vulnerable time in people’s lives.
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Trusted by organizations just like yours
Expert support at scale with Help Texts
Help Texts delivers personalized, year-long grief and caregiver support via text message—individualized based on diagnosis, cause of death, age, relationship, time since death, and more. Texts are curated from the wisdom of over 100 world-leading experts, including therapists, nurses, doctors, thanatologists, and neuroscientists.
Every message is carefully crafted to provide hope, comfort, and practical support, reviewed by grief experts, and tailored to each donor family’s specific situation.
Supporting families through their grief isn’t just an ethical imperative—it’s a strategic investment in your hospice’s future. By supporting families through this tender time of transition you can create a lasting connection between your hospice and the family members they leave behind, which strengthens your reputation for compassionate care and community leadership.
How We Support Your Mission
By partnering with Help Texts, your hospice can provide a continuum of care to every family member in a way that’s proven, consistent, and cost-effective. It seamlessly complements your team’s intensive care work and ensures no family falls through the cracks.
Strengthen family connections
- Share expert wisdom throughout the first year of grief
- Honor important dates & milestones
- Reach families in 26 languages with culturally sensitive support
- Reinforce natural support networks with tips and date reminders for friends and family who want to help
Reduce operational costs
- Save money on mailers and postage
- Streamline routine communication
- Survey families and gather valuable program data through low-friction feedback tools
- Access real-time feedback and analytics
Meet CMS Requirements
- Comply with hospice bereavement regulations under Medicare CoPs
- Improve CAHPS scores by increasing caregiver training and emotional support
- Feel comfortable knowing that Help Texts uses encryption to protect sensitive health information (PHI) and limits data access to authorized individuals only
Build community trust
- Ensure a continuum of care for every hospice family member
- Increase reach by sending texts directly to family members as well as to their friends and family members who want to receive tips and provide social support
- Differentiate your hospice through your commitment to whole-family care
- Strengthen your reputation for compassionate care
Breaking through every barrier to grief support
Sometimes, people question whether text messages can really make a difference in something as profound as grief. But the research is clear: Help Texts grief support cuts through traditional barriers to care—from geographic distance to language, stigma, or comfort level with technology or traditional therapy—making expert grief support accessible to everyone. With no waitlist.
of family members say Help Texts helped them feel more supported in their grief
of family members enroll within the first six months of their loss
6 month retention rate
Especially high engagement rates among men and people 65 and older
Support available in
26 languages
Subscribers in
44 countriesDon’t just take our word for it
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One of the things I love about Help Texts is that it’s non-invasive. My team can be in regular touch with the families we support, without it being awkward. I am also glad that we can customize some of the text messages, so that they come specifically from our hospice.
Zeena Regis, MDiv. Hospice Bereavement Coordinator, Georgia, USA
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The texting capabilities provided by Help Texts are particularly meaningful during the COVID crisis, a time when many of the more traditional ways of providing in-person grief support are on hold. Our bereavement team now has the ability to offer personalized, text-based support to the thousands of hospice families we care for each year. This service adds a valuable new communications channel to the care we currently provide.
Bill Finn, President and CEO, Hospice of the Western Reserve
Support for your hospice team
There’s a cumulative toll that comes with repeated exposure to profound loss that can lead to exhaustion and attrition among your team members.
That’s why along with support to grieving families, Help Texts also offers specialized support for your team—from social workers and bereavement coordinators to nurses, chaplains and administrators.
Our healthcare worker texts offer proven, practical strategies, including:
- Burnout prevention tips tailored to each role and setting
- Tools for processing loss while maintaining resilience
- Guidance and scripts for communicating with bereaved families
- Strategies for team leadership during difficult times
- Self-care practices that fit into busy schedules
This dual approach—supporting both bereaved families and your team—strengthens your organization’s commitment to comprehensive care while protecting your most valuable resources: your reputation and your team.
