Caregiver and Grief Support for Children's Hospitals
Positive caregiver and grief support experiences strengthen your community relationships while showcasing your hospital’s commitment to comprehensive care that extends beyond the hospital walls—a key differentiator in today’s competitive healthcare landscape. They also improve your staff’s resilience and help support families during the most vulnerable times in their lives.
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Trusted by organizations just like yours
Expert support at scale with Help Texts
Help Texts delivers personalized, year-long grief support via text message—individualized based on diagnosis, cause of death, age, relationship, time since death, and more. Texts are curated from the wisdom of over 100 world-leading experts, including therapists, nurses, doctors, thanatologists, neuroscientists and child-loss specialists.
Every message is carefully crafted to provide hope, comfort and practical support, reviewed by grief experts, and tailored to each family’s specific situation.
There is nothing more tragic than the loss of a child. That tragedy creates a lasting connection between your hospital and patient families, who in turn shape community perceptions of both your organization and the healthcare system as a whole. Supporting these families through their grief isn’t just an ethical imperative—it’s a strategic investment in your hospital’s future.
How We Support Your Mission
By partnering with Help Texts, your hospital can provide expert care to every bereaved family in a way that’s proven, consistent, and cost-effective. It seamlessly complements your team’s intensive care work and ensures no family falls through the cracks.
Strengthen family connections
- Share curated, expert wisdom throughout the first year of grief
- Honor important dates and milestones
- Reach families in 26 languages with culturally sensitive support
- Reinforce natural support networks with tips and date reminders for friends and family who want to help
Reduce operational costs
- Mitigate institutional risk by fostering positive relationships
- Reduce employee turnover and stress-based disability
- Free your team to focus on high-touch support
- Survey families and gather valuable program data through low-friction feedback tools
Support your team's well-being
- Ease the emotional load on staff
- Prevent employee burnout/attrition
- Provide consistent care without expanding headcount
- Track family engagement through real-time feedback and analytics
Build community trust
- Demonstrate your commitment to whole-family care
- Strengthen your reputation for compassionate care
- Differentiate through support that extends beyond hospital walls
- Build lasting relationships with families and your community
Breaking through every barrier to grief support
Sometimes, people question whether text messages can really make a difference in something as profound as grief. But the research is clear: text-based support cuts through traditional barriers to care—from geographic distance to language, stigma, or comfort level with technology or traditional therapy—making expert grief support accessible to everyone. With no waitlist.
of family members say Help Texts helped them feel more supported in their grief
of family members enroll within the first six months of their loss
6 month retention rate
Especially high engagement rates among men
Support available in
26 languages
Subscribers in
44 countriesDon’t just take our word for it
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My friend's daughter just died unexpectedly. Even though I work in traumatic grief and death, this is one time I needed guidance. The Help Texts messaging program is exactly what I needed, and has helped me to support my friend. This is a game changer for helping us to help others as they grieve.
Jessica Dale, MSN, DNPc, CCFP, CTP, Wisconsin, USA
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Help Texts subscriptions truly are the gift that keeps on giving. I've seen first-hand how their thoughtful, timely texts to grievers (AND the great tips they send to friends and family) can absolutely transform the grief experience for people.
Gina Kornfeind, Bereavement Coordinator at Mattel UCLA Children's Hospital
Support for your healthcare team
In children’s hospitals, healthcare workers often develop deep attachments to their young patients. There’s a cumulative toll that comes with repeated exposure to this type of profound loss that can lead to exhaustion and attrition among your best staff. That’s why along with support to grieving families, Help Texts also offers specialized support for your team—from nurses and doctors to social workers, chaplains and administrators.
Our healthcare worker texts offer proven, practical strategies, including:
- Burnout prevention tips tailored to each role and setting
- Tools for processing loss while maintaining resilience
- Guidance and scripts for communicating with bereaved families
- Strategies for team leadership during difficult times
- Self-care practices that fit into busy schedules
This dual approach—supporting both bereaved families and healthcare workers—strengthens your hospital's commitment to comprehensive care while protecting your most valuable resources: your reputation and your team.
