Bereavement support

Deliver personalized and affordable bereavement support, by text message.

Your organ, eye and/or tissue donor families will automatically receive thoughtful messages and check-ins, for 18 months.

Audit-compliant reports available for AATB, AOPO, EBAA, CMS and FDA inspections.

With Help Texts it’s easy to deliver bereavement support to organ, eye, tissue, and/or research donor families at a fraction of the cost of other services.

How it Works

Step 1: Donor family members sign up online, using your hospice's custom code. They can add up to 4 supporters, who will each receive tips and suggestions about how to help.

Step 2: Subscribers and supporters immediately begin receiving texts customized based on cause of death, relationship to the deceased, and more. Messages are delivered at least twice a week, as well as on key dates, for 18 months.

Step 3: Each quarter you’ll have the opportunity to generate new leads, by sending texts directly to family members and their supporters, about upcoming events and outreach efforts.

Step 4: Every month you'll receive a report with detailed, accurate data about the support and resources you've provided. Reports are audit-compliant for AATB, AOPO, EBAA, CMS, and FDA inspections.

INCREASE SUPPORT

Support thousands of family members, and improve retention by supporting your staff and volunteers too.

SAVE MONEY

Save staff time as well as printing and mailing costs. Gather data automatically and more efficiently.

DIRECT MARKETING

Extend your reach and generate leads with personalized event and outreach reminders.

ACCURATE DATA

Receive monthly reports summarizing usage, engagement and open rates.

Testimonials:

  • My friend's daughter just died unexpectedly. Even though I work in traumatic grief and death, this is one time I needed guidance. The Help Texts messaging program is exactly what I needed, and has helped me to support my friend. This is a game changer for helping us to help others as they grieve.

    Jessica Dale, MSN, DNPc, CCFP, CTP, Wisconsin, USA

    Jessica Dale, MSN, DNPc, CCFP, CTP, Wisconsin, USA
  • I am a skeptic by nature, but after seeing how Help Texts provides support after sudden, traumatic deaths like suicide, homicide, heart attacks, and aneurisms, I immediately sensed the invaluable service that could be offered to organ, eye, and tissue donor families. I love that the texts are non-invasive and save valuable staff time and print/postage costs too.

    Michelle A. Post, MA, LMFT, CTBS, Board of Governors & Chair of Donor Family Services Council for American Association of Tissue Banks

    Michelle A. Post, MA, LMFT, CTBS, Board of Governors & Chair of Donor Family Services Council for American Association of Tissue Banks

    Contact us to learn more