Press Kit

About Help Texts

Help Texts is the world's leading clinically sound, scalable, bereavement intervention. We deliver affordable, multilingual, support globally via text message, for all of life's toughest moments. With extraordinary acceptability (95%) and 6-month retention (90%) rates, Help Texts' light-weight solution makes it easy for employers, providers, payers, and others to improve health and community outcomes, while also realizing significant cost savings for those in their care.

Life can be hard. Getting support shouldn't have to be. đŸ’™ Help Texts is proud to be delivering personalized, expert grief and mental health support in 59 countries and 28 languages. All year long.

Emma's short bio:

Emma Payne is a seasoned technology entrepreneur, MIT graduate, and award-winning change-agent with 30 years' experience leading game-changing online and mobile projects including building North America’s first online crisis intervention line. Following her husband's suicide, Emma founded Help Texts in 2018, with a deep commitment to making expert bereavement care available to everyone grieving the death of a loved one. Now delivering support in 59 countries and 28 languages, Help Texts is the world's leading bereavement intervention, proven to deliver life-changing, meaningful, support at scale, for life's toughest moments.

Emma's long bio:

Emma Payne is a seasoned technology entrepreneur, MIT graduate, and award-winning change-agent. She has 30 years' experience leading game-changing online and mobile projects including building North America’s first online crisis intervention line and founding a groundbreaking international organization focused on women & technology, that broke boundaries and developed leaders for 17 years.

Following her husband's suicide, Emma founded Help Texts in 2018, with a deep commitment to making expert bereavement care available to everyone grieving the death of a loved one. Now delivering support in 59 countries and 28 languages, Help Texts has expanded to support caregivers, healthcare workers, and people navigating life challenges including job loss and depression. Help Texts is the world's leading bereavement intervention, proven to deliver life-changing, meaningful, support at scale, for life's toughest moments.

Help Texts Logos:

Bubble White
Bubble White
SVG PNG
Bubble Green
Bubble Green
SVG PNG
Bubble Grey
Bubble Grey
SVG PNG
Text Color
Text Color
SVG PNG
Circle Color
Circle Color
SVG PNG

Sample Help Texts messages:

  • Hi, Maria. There may come a pointin your grieving process where youfeel relief over your mom's death,and you might feel strange orshameful about that. Rest assured:Experiencing relief is normal.Knowing that your mom no longerhas to live with cancer is acomforting, if complicated, thought.
    Maria's mom died from cancer
    SVG  PNG
  • Hi, Bosa. Grief after any loss ishard, but grief after a murder is ahorror and an injustice that very fewhave to bear. You're probably angryand overwhelmed by how unfair itis, that someone took Zaye out ofthis world. Remember that it'scompletely understandable andnormal to feel this way. Anyone inyour situation would feel the sameway.
    Bosa's twin sister was murdered
    SVG  PNG
  • Hi, Chelsea. Sharing the story ofyou mom's early COVID-19symptoms and the treatment shereceived before she died, may helpyou to process her death. Hopefullyyou can find a few people who willbe empathetic listeners as youshare the story, knowing that insharing your story, you are helpingyourself heal.
    Chelsea's mom died from COVID-19
    SVG  PNG
  • Hi, Lori Ann. When a person diesby suicide, many survivors reportfeeling labeled by their loss. Theyfind it hard to attend events theyused to enjoy because others onlysee the suicide and not the persongrieving. If there are events youfeel uneasy about attending,consider asking a friend to go withyou. It will be easier to walk throughthe door with someone whounderstands what you're goingthrough.
    Lori Ann's son died by suicide
    SVG  PNG
  • Hi, Marcus. Particularly after asudden or accidental death, it iscompletely normal to be in a stateof shock and to feel as thoughyou're only "going through themotions." If there are people youthink would be willing to help youwith day-to-day tasks, please ask.It is hard to do even the simplestthings when something like thishappens.
    Marcus's wife died in a car accident
    SVG  PNG
  • Hi, Naomi. Many parents find itcomforting to have physical thingswith them that help to keep theirchild’s memory alive. Perhaps youhave an ultrasound photo you'd liketo frame or you could have a pieceof jewelry engraved with Erica'sinitials. These types ofremembrances can be healing.
    Naomi's daughter was stillborn
    SVG  PNG
  • Hi, Isabella. Caring for someonewho had dementia can be a lonelyexperience. Self-isolating couldhave been a coping strategy,especially if your grandfather'sbehavior started to decline orbecome unpredictable. Considerfinding small, manageable ways tore-enter social settings, like goingto the movies, attending anexercise class, or meeting a friendfor coffee.
    Isabella's grandfather died from dementia
    SVG  PNG
  • Hi, Deepti. Questions about thecircumstances of your nephew'sdeath can feel invasive. The nexttime someone asks you forinformation, you can let them knowyou're not ready to share thosedetails right now but you are opento telling them how you're doing.Shifting the focus from whathappened to your well-being couldhelp you both connect.
    Deepti's nephew died from drug-related causes
    SVG  PNG
  • Hi, Rochelle. Know that it's normalto feel overwhelmed byadministrative tasks and papersright now. One thing you can donow to help yourself in the future isto take pictures of everything thatmight be important. There are manyservices including phoneapplications and online servicesthat can help you scan and keeptrack of important documents.
    Rochelle is caring for her father with a terminal diagnosis
    SVG  PNG