Help Texts is a discreet, easy way to receive expert support, straight to your phone. Personalized support is available for:

• Grieving the death of a loved one
• Grieving a pregnancy loss
• Grieving the death of a pet
• Caring for a loved one with a terminal diagnosis
• Improving your health and well-being
  (with optional texts for depression, loneliness, divorce and more)
• Facing burnout & fatigue as a healthcare worker
  (with occupationally-aware support for navigating grief and loss at work)

Yes! Text support is an an incredibly easy and effective way to get mental health support that works. Our published research shows that personalized text support is helpful for 95% of people who sign up for help navigating grief and other life challenges. All day, every day, Help Texts subscribers tell us that receiving texts feels good, and that our practical, personalized tips are helping them make small changes over time. Some even call text support life-changing.

Yes, that's right. Research shows that receiving support from others helps people feel less alone during life's challenges, so each Help Texts subscription includes the option to add two supporters to also receive Help Texts messages. We'll send you expert tips and resources for coping with your unique situation and gently educate your supporters on how to be there for you.

Help Texts is pleased to offer support in English (US), English (AU), English (CA), English (UK), Arabic, Chinese (Simplified), French, German, Haitian Creole, Hebrew, Hindi, Hmong, Italian, Japanese, Korean, Malay, Marshallese, Persian, Polish, Portuguese, Punjabi, Russian, Somali, Spanish, Tagalog, Thai, Ukrainian, Urdu, Vietnamese, Yiddish.

Help Texts delivers text messages to people all around the world. As long as you have a mobile phone that can receive SMS messages, you can sign up. We offer support in 27 and counting!

Absolutely! Help Texts works with organizations around the world, including hospices, employers, healthcare providers, Employee Assistance Plans (EAPs), funeral providers, tissue banks, OPOs, government departments, churches and charities. We make it easy and affordable for organizations to care for people at scale.

No. It takes less than 5 minutes to sign up and your first text will arrive right away.

Help Texts works with a community of world-leading experts. Every text is evidence-informed and rooted in current research and theory.

Help Texts is not therapy, but our research shows that grief-informed texting is definitely therapeutic. You don't need to talk to anyone and can simply read your carefully tailored texts when the timing is right for you. Our subscriber support team members are all mental health professionals who read all inbound texts and will respond to technical questions or if someone is in crisis.

A full year of Help Texts is just $99.00. That's less than the cost of a single therapy session! And here's our package pricing for organizations.

Help Texts subscriptions make wonderful gifts. They last a lot longer than flowers and are a thoughtful way to show you care. When you purchase a gift subscription your recipient will receive an email inviting them to accept your gift and sign up for Help Texts. Their Help Texts subscription begins when they complete their welcome questionnaire, so they have the freedom to sign up when they're ready.

Texts are sent twice a week, with extra texts in the first few weeks and on significant dates.

You don't have to share how your loved one died if you'd prefer not to, but our grief support service offers tailored messages for the following causes of death:

• Accident
• Alzheimer's/Dementia
• Cancer
• Cardiovascular Disease
• COVID-19
• Drug & Alcohol Related Death
• Homicide
• Natural Causes
• Other Illness
• Stillbirth
• Stroke
• Sudden Infant/Child Death
• Suicide
• Termination of a Pregnancy for Medical Reasons

You can text STOP at any time if you'd like to stop receiving Help Texts messages. Text START if you'd like to resume messages.

Absolutely. Help Texts adheres to strict privacy and security guidelines. Your data will not be shared with any 3rd parties.

While some individual Help Texts users have been successful in having their Help Texts subscriptions reimbursed, Help Texts is not contracted through any insurance providers, unfortunately. We’re working on it, and in the meantime are working hard to remain affordable, with a full year of support costing less than a single hour of therapy.

Enterprise customers purchasing large subscription packages can opt for 3 or 6-month subscriptions, however, our research clearly shows that 12-month subscriptions that provide ongoing care throughout the year and on important dates are the most impactful and cost-effective solution for the vast majority of situations. Our research shows that having support available during key milestone moments is particularly valuable for healing.

Yes, we offer quarterly payment options for organizational and enterprise customers.

Onboarding is surprisingly quick and simple. There's nothing to integrate, no API connections, and nothing to install or download. Help Texts will create your custom sign up link and page which your team can then make available through your pre-existing communication channels. We'll also provide custom marketing materials with your own QR code, which you can share via a link in emails, texts, website pages, or internal portals.

Enterprise customers have 24/7 access to their own dashboard that includes de-identified qualitative and quantitative data. You can view real-time metrics showing subscriptions used and remaining, signup and unsubscribe rates, and demographic information (location, gender, age group, relationship, cause of death or diagnosis). The dashboard also displays survey results and message reactions, giving you comprehensive insights into how subscribers engage with and benefit from the service.

We provide guidance and support to help you promote Help Texts through your existing channels. Organizational and enterprise customers will receive custom flyers, QR codes, scripts, and social media content to help them maximize awareness and build adoption. Sign-up rates largely depend on how effectively your team integrates these materials into your regular communications about services. Our most successful partners make Help Texts a visible part of their ongoing support offerings.

Help Texts enterprise customers have a dedicated Account Manager who will be in regular communication with you and always available to add subscriptions when you’re getting low or provide additional support and assistance as needed. All customers receive account support as well as monthly usage reports that make it easy to track usage. We’ll be here for you every step of the way.

Organizations can pay via ACH or check. Individual subscriptions can be paid via PayPal or credit card.

You determine how long you'd like receive support. When you feel you've received enough support, simply reply with STOP and your service will end. If you hit a rough patch and want to restart services within your year of allocated support, text START and your messages will resume.